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Business Cooperation
K & FP Limited.
Flat/RM 13-15 19/F, Nan Fung Centre, 264-298 Castle Road, Tsuen Wan, HongKong
Address: China operation center: Room 1305, Hangzhou Yin, No. 2030, Jianghui Road
Binjiang District, Hangzhou City, Zhejiang Province, 310052
Post code:310052
Customer Service
Consultation Hotline:
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Check out common accessories and maintenance services
At present, the repairable parts of ShineMate include the motor, switch, speed dial, power cord, casing, drive shaft*, eccentric block*, carbon brush, grease agent, etc. Carbon brush and grease agent are consumables and need to be replaced regularly.
*Drive shaft and eccentric block are for orbital polishers.
Maintenance service
1st Grade maintenance

Involving no material consumption, such as machine detection.

2nd Grade repair

Simple replacement of parts and accessories, such as switch, dial, motor, drive shaft, and eccentric block.

3rd Grade repair

Maintenance involving digital electronic control parts, such as maintenance and replacement of the electric control board.

4th Grade repair

Maintenance involving Li-ion tools, such as EB251, EB351, and EB350 series machines, or maintenance of lithium batteries and chargers.

Description of service fee:
•The specific service fee is determined according to the actual condition of the machine.
•No service fee will be charged for component damage caused by product performance failure during the warranty period.
•If you have any questions, please call the after-sales hotline during working hours: +86-579-87177246